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FAQs

Why buy from American Decals?
At American Decals, a family company, we are a team of designers and marketers who pride themselves on creating the best wall decals and prints that makes your place unique and personal. Every graphic is designed and produced in our studio located in Fishers, IN and shipped worldwide. From nature landscapes to imaginative creatures, we offer décor for your baby’s nursery, kid's playroom, home or retail's office, or any space where you need reinvigorating your environment. Still not convinced? Check out our Facebook and browse our customer photo gallery to see pictures of how actual American Decals customers are using their wall decals and taking their walls from conventional to extraordinary. American Decals brings to you a line of eco-friendly wall decals and wall murals for nurseries and kids rooms. We work tirelessly to bring you modern, stylish, high quality wall décor that matches your room. We strive to inspire you to decorate a personal and playful space for your entire family.

What are wall decals?
Wall decals, sometimes called wall stickers, wall graphics, and wall appliqués are a well-established trend in wall décor by now. Wall decals are a beautiful way to renovate your walls into charming staging that complements any decor. American Decals offers self-adhesive vinyl wall decals that are thin, durable and easy to apply. You don't have to have experience to use our wall decals but your walls will look like you hired an interior designer!

American Decals Wall decals are made out of self-adhering vinyl and also fabric, printed and cut on a top of the line eco-solvent printer. Our wall decals look like they are hand painted on your wall like a mural or wall stencil. Our printed vinyl and fabric decals are removable and re-stickable, so you can move them around until you're happy with their placement

How do I contact you?
You can get in contact with us thought Email, Contact Form, Phone or Chat Live with us. (if we are too busy to answer the phone, live chat is usually the best option for our busy schedule)

How long will your products stay on my walls?
Our products should last up to 3 years depending on how they are maintained and the base wall paint.

Where are you located?
We are based in Indianapolis, INDIANA. We make everything in house and we ship from this location.

What are your wall decals made of?
Our wall decals are made of removable 3mil vinyl that is accompanied with transfer tape. For Graphics that are printed and for Wall Murals we use self-adhesive vinyl and fabric with a water-based adhesive backing. They are of the highest quality to ensure they can be easily removed and repositioned. American Decals wall decals can also be cleaned with a damp cloth.

How do I apply your products?
Before applying your wall decals, be sure to unroll them (if rolled) and let them lay flat for a few hours. Be sure the decals are at room temperature and that the wall on which they will be applied is dry. Ideally, wait 30 days after painting before applying your wall decals. American Decals wall decals are easy to apply. Your wall decals will either come on a backing (like stickers) or sandwiched between one clear piece of paper (called 'transfer tape') and one white piece of paper. The transfer tape helps with alignment of designs that involve letters. To apply, you will first peel off the white piece of paper. You will press your wall decal (which is still attached to the clear paper) on your desired location on your wall. You will then peel off the clear paper pulling downward towards the floor. The decal will remain attached to your wall.

How do I remove your wall decals?
Simply peel the decal from your wall using your fingernail or a blunt tool. Warm decals are easier to remove, so heating them with a hair dryer can help during colder months. To remove letters or intrinsic designs, apply a painters tape onto the vinyl and pull them out all at the same time.

Are your decals reusable?
3mil removable vinyl is not reusable, but fabric decals are, you can move them from room to room should you desire.

Will your decals damage my walls?
Our wall decals are designed to be removed easily and will not leave residue up to 4 years.

Can your decals be applied to any type of wall?
Yes. However, while we have tested our wall decals on many surfaces, there are a limitless number of paints, surfaces, and wall coverings currently on the market and new coverings continue to emerge. Therefore, we cannot guarantee that our wall decals will adhere to every surface equally well. We strongly recommend you order a sample. Also, note that because our wall decal material is so thin, the grooves of a textured wall will show through. It is similar to the texture you would see if you were applying a coat of paint. REMEMBER when you place an order you can request a FREE SAMPLE. This sample will be mailed to you before the order is processed and it will ensure that you are eligible for a refund in case your wall is not compatible with wall decals.

I have placed an order but now I realized my wall paint might be an issue, what should I do?
If this is you, please continue reading! You need to make sure you are eligible for a refund in case your wall paint is not compatible with the decals. The only way to be eligible for this option is to REQUEST A SAMPLE before the order is processed (within 24 hours of placing the order). You can also purchase samples before placing an order, however, once you place your order, I will send your samples for free upon request. Yes, I will send them free of charge.
Please follow these steps to be eligible for a refund:
1) Place your order as you would normally do. Add this note to seller during checkout: PLEASE SEND WALL TEST SAMPLE.
2) I will mail you a sample within 48 hours.
3) Upon receiving your sample, please follow the instructions on how to test the wall. 
4) Login into your American Decals account and send me a message with the results of the testing. 
5) If the sample did not stay on the wall, you will receive a refund minus $5 for sample and shipping materials. If the sample decal stayed on the wall after the sample time period, your order will start processing then.

How do I know if I qualify for a return/exchange?
Ask yourself the following questions, if you can answer YES to all of these questions, then you qualify for a return or exchange:
1) Have you received your order (by tracking number) within the past 7 days?
2) Is your order new and hasn’t been used?
3) Are you in the United States?
4) Is your order NOT custom, personalized or altered from the original offering in any way, shape or form? (if your order contains the name of your child or any other customization, it’s not eligible for exchange)
5) Have you requested and successfully received a WALL TEST SAMPLE and followed all the procedures on testing your wall for incompatibilities?
6) Is your order NOT a sample? (samples are not eligible for exchange)

Can your decals be applied to bathroom walls?
Yes! However, like most materials of this nature, the decals may not last as long as they would if they were in a less humid environment.

Can your decals be applied to other surfaces?
Yes, although our products are designed to adhere to flat surfaces as opposed to surfaces with curvature. Customers have successfully applied them to refrigerators, treated wood furniture, metal—even windows!

Do you provide samples?
Yes! We provide samples of our entire color palette so you can get a sense for the quality of our products. You get FREE samples when an order is in place!

How do I check the status of my shipment?
Login onto your account check on your order, or contact us and we can provide you with the information.

What types of payment methods do you accept?
We accept all major credit cards, PayPal and Amazon Pay.

Do you accept custom orders?
We accept custom orders on a case by case basis, depending on our availability. We can customize any order for an extra fee.

What is your privacy policy?
We take your privacy very seriously. Please read our privacy policy along with Terms and Conditions for more detail.

How is my personal information protected?
You personally identifiable information will never be shared with or sold to a third party. Please view our privacy policy for more information.

What are my shipping options?
We are excited to offer free shipping and handling on orders above $75. Shipping and handling charges for orders below $75 vary depending on your location. We process most orders within 10 days, however, some larger orders might take up to 3 weeks to process. US shipping can take up to 5 days for transit, and Canada transit takes about 12 days. We print all orders daily and then ship the decals flat or in a large white tube via USPS (3-5 business days). Due to the weight of our high-quality material, FedEx and UPS is at least $25, which is why we don't offer it as a shipping option. Should you need your wall decals sooner, please contact us.

Do you ship to Canada and other international destinations?
Yes! Our most frequent International shipping destinations include Canada, Australia, New Zealand, Netherlands, France and Germany. And we do ship WORLDWIDE. If you find issues checking out please contact us.

What is your return policy?
Please check our return policies. Unless your order is personalized or custom, should you not be 100% satisfied with our product, we will gladly accept your unused wall decals within 7 days of your receipt of your product. Please contact us if you have questions regarding a return.

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