Shipping, Processing, Cancellations & Returns Policy

IMPORTANT: All American Decals products are made to order. We do not keep finished wallpaper, wall decals, or custom products in stock for resale. Please review this policy before placing your order.

Order Processing Time

All of our products are made to order and produced according to the size, material, pattern scale, color, quantity, personalization, and other selections made during purchase.

Most orders take approximately 3 to 10 business days to process. Because our products are made individually, processing times are estimates and cannot be guaranteed. Depending on order volume, season, material availability, custom work, or other production circumstances, an order may take up to 2 weeks or longer to process.

If you have a deadline, please add a note during checkout or contact us immediately after placing your order. We will make every reasonable effort to accommodate your requested timeline, but delivery dates are not guaranteed unless expressly agreed to in writing.

If we need additional measurements, personalization information, layout details, or clarification before production, we may place the order on hold and contact you by email or marketplace message.

Order Status

AWAITING FULFILLMENT: Your order is in the production queue but may not yet have started. Changes or cancellation may still be possible.

STEP 1 OUT OF 2 COMPLETED / PROCESSING: Production has started. Materials, printing, cutting, design preparation, or other labor may already have been used. The order generally cannot be modified or cancelled at this stage.

AWAITING SHIPMENT: Production is complete and the order is being prepared for shipment. The order cannot be cancelled or modified.

SHIPPED: A shipping label has been created and the package has entered, or will shortly enter, carrier possession. The order cannot be cancelled.

Shipping & Delivery

When you place an order, estimated shipping and delivery dates may be calculated based on item availability, destination, carrier, package weight, package dimensions, and shipping method.

Shipping estimates provided by carriers or marketplaces are estimates only. Once a package is accepted by the carrier, transit time is outside our direct control.

Shipping rates for many products are weight-based. Carrier systems may round package weight or dimensions according to their own rules.

Most domestic wallpaper and wall decal orders are shipped in protective tubes or boxes. International packaging and shipping methods may vary depending on destination and carrier requirements.

Lost, Stolen or Delivered Packages

If tracking shows that a package has been delivered, American Decals is not responsible for theft or disappearance after delivery. Please verify the delivery location, household members, neighbors, building management, and carrier information.

If a package appears lost in transit, please contact us so we can review tracking and, when appropriate, assist with a carrier claim.

International Orders

International customers are responsible for all import taxes, customs duties, tariffs, brokerage fees, VAT, or other charges imposed by the destination country or carrier unless those charges were specifically collected during checkout.

Customs delays are outside our control. We cannot guarantee international delivery dates.

Refusing delivery because of customs charges, taxes, tariffs, or import fees does not automatically qualify a made-to-order product for a refund.

Order Cancellations

Orders may be cancelled for a full refund within 1 hour of purchase, provided production has not already begun.

Because we offer relatively fast processing times, production may begin soon after an order is placed.

After the 1-hour cancellation period, cancellation may no longer be possible. If we voluntarily approve a cancellation after production has started, any refund may be reduced to cover materials, ink, printing, design preparation, labor, production, or other costs already incurred.

Orders that are processing, awaiting shipment, or shipped cannot be cancelled.

Made-to-Order Products & Final Sale Policy

All wallpaper, wall decals, murals, personalized products, custom-sized products, and related items are made specifically for each customer.

We do not accept returns or exchanges on correctly produced made-to-order products.

We do not keep completed wallpaper panels or custom wall decals in stock for resale.

If a verified manufacturing or fulfillment error occurs and is reported within the applicable claim period, our normal remedy is to replace the affected portion of the order. We do not automatically replace or refund an entire order when only part of the order is affected.

IMPORTANT: Inspect Your Order Immediately

Please open and inspect your entire order promptly after delivery, even if installation will not take place for several weeks or months.

Before trimming, cutting, wetting, pasting, removing backing paper, or installing anything, verify:

• Product and material type
• Number of panels or pieces received
• Panel heights and dimensions
• Pattern scale
• Panel sequence and labels
• Print consistency
• Color consistency between panels
• Visible manufacturing defects
• Missing or incorrect pieces
• Shipping damage

Manufacturing defects, incorrect panels, incorrect pattern scale, missing pieces, or other fulfillment discrepancies must be reported within 14 calendar days of delivery and before installation.

Visible shipping damage must be reported within 7 calendar days of delivery.

Claims should include photographs of the product, panel labels, packaging, shipping box, shipping label, and any other documentation reasonably necessary for us to identify the issue.

Please keep all affected products and packaging until the claim has been reviewed.

Delayed Installation Does Not Extend the Inspection Period

Customers are responsible for inspecting their order when it is delivered, even if installation is scheduled for a later date.

Construction delays, pregnancy or nursery timelines, contractor availability, moving dates, vacations, remodeling schedules, storage periods, or other postponed installation circumstances do not extend the standard inspection or claim period.

We strongly recommend opening and verifying all products shortly after delivery so that any manufacturing or fulfillment issue can be corrected while the same material, substrate, print configuration, and product components are still available.

Manufacturing Defects & Incorrect Products

If a product arrives with a verified manufacturing defect or if an incorrect product was produced or shipped, please contact us within 14 calendar days of delivery and before installation.

After reviewing the claim, American Decals may replace the affected panel, piece, or portion of the order.

A defect affecting one panel or portion of an order does not automatically qualify the entire order for replacement or refund.

Do not install, alter, trim, cut, paste, wet, or discard a product that you believe is defective or incorrect before contacting us.

Material Availability & Discontinued Products

Wallpaper substrates, adhesives, inks, manufacturers, suppliers, coatings, and materials may change or become unavailable over time.

We cannot guarantee that the exact material used for an original order will remain available indefinitely.

If a manufacturing or fulfillment issue is not reported within the applicable claim period and the original material later becomes discontinued, unavailable, reformulated, or no longer distributed, American Decals cannot guarantee that an identical replacement can be produced.

Orders reported months or years after delivery may require production on a different material, at current pricing, if a replacement option is still available.

American Decals is not responsible for maintaining discontinued materials indefinitely for future claims or reorders.

Reorders & Matching Previous Orders

For the closest possible match, we strongly recommend ordering all wallpaper needed for one project at the same time.

We cannot guarantee an exact match between an original order and wallpaper printed at a later date. Materials, substrates, ink lots, printer calibration, coatings, suppliers, and manufacturing conditions may change over time.

If you believe you may need additional panels, please keep your order information and contact us before placing a reorder.

Color, Screens & Samples

We carefully represent our products in listing images; however, no screen image can guarantee an exact physical color match.

Phones, tablets, and computer screens display color using RGB light. Our printed products use physical inks, including CMYK printing processes. These color systems do not reproduce color identically.

Color may also appear different depending on:

• Wallpaper or decal material selected
• Surface texture and coating
• Room lighting
• Natural versus artificial light
• Time of day
• Surrounding paint colors and décor
• Screen brightness and color settings

Different wallpaper materials can reproduce the same artwork differently. Fabric, canvas, vinyl, nonwoven, and other surfaces may produce differences in saturation, contrast, opacity, and finish.

We strongly recommend ordering a sample in the same material you intend to purchase before placing a full wallpaper order.

A customer's preference for a different shade, saturation, scale, or appearance than expected from a screen image is not considered a manufacturing defect when the product has been correctly produced.

Measurements, Panel Height & Quantity

Customers are responsible for providing accurate wall measurements and selecting the correct panel height, quantity, material, and pattern scale unless a paid Room Layout Help service has been purchased.

Wallpaper panel width can often be increased later by purchasing additional panels. Panel height cannot be increased after production or installation. If panels are ordered too short for the wall, replacement panels may be required.

American Decals is not responsible for additional material needed because measurements, quantities, panel heights, or room layouts supplied by the customer or installer were incorrect.

Room Layout Help

If a project includes multiple walls, mixed panel heights, doors, windows, vanities, showers, closets, wraparound installations, or pattern scales that repeat across multiple panels, customers may purchase our Room Layout Help service when available.

When Room Layout Help is purchased, we review the measurements and information provided by the customer and may recommend changes to panel quantity, height, scale, or layout before production.

The customer remains responsible for providing accurate measurements.

If Room Layout Help is not purchased, American Decals will produce the material, heights, quantities, and pattern scale selected at checkout and cannot be responsible for additional panels required because of an incorrect room layout.

Installation Responsibility

Installation instructions are included with or made available for our products. Customers and professional installers are responsible for reviewing the applicable instructions before beginning installation.

Not all wallpaper and wall decal products install the same way.

American Decals is not responsible for product loss, additional panels, wall damage, or installation failure caused by:

• Incorrect wall preparation
• Incorrect panel sequence
• Failure to follow panel labels
• Starting installation in a different location than a provided layout
• Failure to use the required overlap
• Butt seaming when overlap is required
• Incorrect trimming or cutting
• Stretching or pulling material during installation
• Incompatible paint or wall surface
• Excessive humidity
• Incorrect adhesive or paste
• Failure to follow material-specific installation instructions

Professional Installers

Hiring a professional installer does not eliminate the requirement to inspect the product and review American Decals installation instructions before installation.

Professional installers may be accustomed to different wallpaper products or installation methods. The installer is responsible for understanding the material, panel labels, pattern repeat, overlap, and layout before beginning installation.

Wall Paint, Adhesion & Surface Compatibility

Our peel-and-stick products adhere successfully to many properly prepared interior surfaces; however, we cannot guarantee compatibility with every paint, coating, texture, primer, or wall condition available on the market.

Some paints contain stain-resistant, scrub-resistant, silicone, Teflon-like, or other additives that can reduce adhesion.

Freshly painted walls must be allowed to cure before peel-and-stick installation. We recommend waiting a minimum of 6 weeks after painting.

Customers are responsible for testing material compatibility before committing to a full installation.

Paints & Surfaces That May Require Additional Testing

Examples of paints or coatings that may present adhesion challenges include stain-resistant, highly washable, low-VOC, zero-VOC, scrub-resistant, silicone-containing, or specialty coatings.

Because manufacturers frequently reformulate paint products, this list cannot be considered exhaustive.

We strongly recommend testing a sample on the actual wall before ordering or installing a full peel-and-stick project.

Storage & Installation Timing

Products should be stored indoors in a clean, dry, climate-controlled environment.

Packages exposed to extreme heat or cold should be allowed to return to room temperature before opening or installation.

We recommend installing peel-and-stick products within approximately 30 days of delivery for the best adhesive performance.

Please note that this installation recommendation does not extend the 14-day product inspection and claim period.

Courtesy Exceptions

American Decals may occasionally choose to offer a courtesy discount, replacement, reprint, credit, refund, exchange, or other accommodation outside the terms of this policy.

Any courtesy exception is specific to that customer and order. A courtesy exception does not constitute an admission of liability, does not modify this policy, and does not create an obligation to provide the same exception for another customer or future order.

Limitation of Remedy

To the fullest extent permitted by applicable law, American Decals' responsibility for a verified manufacturing or fulfillment issue is limited to the affected product itself.

American Decals is not responsible for installer charges, contractor fees, removal costs, wall repairs, lost labor, project delays, missed appointments, travel expenses, lost income, or other incidental or consequential expenses associated with installation, removal, replacement, or project scheduling.

Nothing in this policy limits any consumer right that cannot legally be waived under applicable law.

Do You Have an Issue With an Order?

Please contact us promptly and include your order number, photographs, and a clear description of the issue.

If your claim involves shipping damage, please keep the shipping box, packaging, label, and product until we have completed our review.

If your claim involves wallpaper or wall decals, please do not trim, install, alter, paste, wet, or discard the affected product until we have responded.

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